Mood Foods Return & Refund Policy
Returns
Due to food safety and quality control requirements, Mood Foods does not accept returns of food products once they have been delivered.
Damaged, Defective, or Incorrect Products
Customers must inspect all products upon receipt.
If a product arrives damaged, defective, or if the incorrect product was received, the customer must notify Mood Foods within seven (7) calendar days of delivery.
To submit a claim, customers must provide:
- Order number
- Description of the issue
- Photographs of the product, packaging, and shipping container
Upon verification of the claim, Mood Foods may, at its sole discretion:
- Replace the product; or
- Issue a refund to the original method of payment.
Shipping Errors
If an order is returned to Mood Foods due to an error by the carrier or a shipping error attributable to Mood Foods, a replacement shipment or refund may be provided.
Non-Refundable Items
The following are not eligible for return, replacement, or refund:
- Products that have been opened or used
- Products reported more than seven (7) calendar days after delivery
- Products damaged due to improper storage or handling after delivery
- Products purchased through third-party retailers or distributors (claims must be directed to the original seller)
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s financial institution.
Chargebacks
Customers experiencing an issue with an order are encouraged to contact Mood Foods directly before initiating a chargeback with their payment provider. Mood Foods will make reasonable efforts to resolve legitimate concerns in accordance with this policy.
Mood Foods Shipping Policy
Order Processing
Orders are typically processed within 2-3 business days after payment authorization and receipt of a completed order.
Orders are processed Monday through Friday, excluding federal holidays.
Processing times are estimates and are not guaranteed.
Shipping Methods
Mood Foods ships through third-party carriers, including but not limited to USPS, UPS, and FedEx.
Available shipping methods and estimated delivery times will be displayed during checkout.
Delivery Estimates
Estimated delivery dates are provided by the carrier and are not guaranteed by Mood Foods.
Delays caused by weather, carrier disruptions, natural disasters, labor disruptions, or other circumstances outside of Mood Foods’ control may occur.
Mood Foods is not responsible for carrier delays after an order has been transferred to the carrier.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Mood Foods is not responsible for orders shipped to addresses provided incorrectly by the customer.
Orders returned due to an incorrect address may be subject to additional shipping charges before reshipment.
Lost or Missing Packages
If tracking information indicates a package was delivered but the customer cannot locate it, the customer should first contact the carrier and check with household members, neighbors, or building management.
Claims for lost or missing shipments must be reported to Mood Foods within fourteen (14) calendar days of the carrier’s reported delivery date.
Mood Foods may assist customers in filing carrier claims but does not guarantee reimbursement for packages marked as delivered by the carrier.
Damaged Shipments
Customers must report damaged shipments within seven (7) calendar days of delivery.
Claims must include:
- Order number
- Description of the damage
- Photographs of the product
- Photographs of the shipping container and packaging materials
Upon verification, Mood Foods may provide a replacement or refund at its sole discretion.
Risk of Loss
Title to and risk of loss for products pass to the customer upon transfer of the shipment to the carrier.
Shipping Restrictions
Mood Foods reserves the right to limit or refuse shipments to locations where shipment of products may be restricted by law or carrier requirements.
Order Refusal and Cancellation
Mood Foods reserves the right to refuse, limit, or cancel any order at its discretion, including but not limited to suspected fraud, pricing errors, inventory shortages, or violations of applicable laws.
Customer Service Contact Information
Questions regarding shipping or delivery may be directed to:
Mood Foods LLC
1552 Snap Dragon Ct
Superior, CO 80027
info@moodfoodsllc.com
720-666-3584